Operational Excellence is doing what you said and know needs to get done, when it needs to be done to meet customer requirements. It is about planning and executional excellence. There are strategic and tactical components.
Recommendation: Instill accountability and focus by establishing an annual, quarterly and monthly review process with your board and staff centered on a set of key documents. With practice, you should be able to conduct the review in less than an hour.
- Focused set of metrics.
- Ongoing process improvement.
- Plans and reviews.
Example Documents and Further Discussion: