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Organizational Capacity
-High-Capacity Non-Profits
-Organization Design
-Operational Excellence
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-Talent Management
-Managing Work as a Process

 

  • Leadership that envisions, enables and energizes.
    • Clarity of and sharp focus on its mission. A strategic plan guides the mission delivery.
    • Organization values identified and reinforced in all activities.
    • High expectations combined with caring coaching and ongoing development of volunteers and employees.
  • Processes are continually improved.
    • Basic systems in place to ensure “product” delivery and consistency.
    • Always seeking best practices but innovating when necessary.
    • Alignment on key outcome metrics with root cause analysis when not met.
  • Clients’ needs (and those of other stakeholders) are relentlessly focused on and delivered.
    • Relationships are cultivated.
    • Proactive partnerships with other organizations to create synergy in service delivery.
    • Clients influence direction through leadership engagement.
  • Organization design is renewed regularly to create a culture of respect, integrity, flexibility and learning.
    • Mistakes are learning opportunities.

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